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Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Chance ("we," "our," or "us") collects, uses, shares, and protects your information when you use our mobile application and related services (collectively, the "App"). This policy is designed to meet Apple App Store requirements and applicable privacy laws.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Company Name: Chance

Contact Email: support@chancedating.com

Jurisdiction: United States

If you have questions about this Privacy Policy or your data, you can contact us at the email address above.

2. Information We Collect

We collect information you provide directly, information generated through your use of the App, and limited information collected automatically.

2.1 Information You Provide

  • Account Information: Name, username, email address, date of birth (to verify age eligibility), and profile details.
  • Profile Content: Photos, prompts, quiz responses, and other information you choose to add to your profile.
  • Messages & Interactions: Messages, game responses, and conversation-related content exchanged with other users.
  • Support Communications: Messages you send to us when contacting support or reporting users.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, app version, and unique device identifiers.
  • Usage Data: App interactions, features used, timestamps, and in-app activity.
  • Log Data: IP address, crash logs, and performance diagnostics.

2.3 Information We Do NOT Collect

  • We do not collect precise real-time location unless explicitly stated and enabled by you.
  • We do not access your contacts.
  • We do not record audio or video without your explicit action.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Provide core app functionality (matching, conversations, games)
  • Facilitate communication between users
  • Personalize content and improve user experience
  • Maintain safety and prevent abuse or fraud
  • Respond to support requests and reports
  • Monitor app performance and fix bugs
  • Comply with legal obligations

We do not sell your personal data.

4. User-Generated Content

Content you create (such as messages, profile answers, and game responses) may be visible to other users depending on your settings and interactions.

We reserve the right to review user-generated content for:

  • Safety
  • Policy compliance
  • Abuse prevention

Moderation may be automated, manual, or a combination of both.

5. Sharing of Information

We only share information as described below:

5.1 With Other Users

Profile information and conversation content are shared with users you interact with.

5.2 With Service Providers

We may share limited information with trusted third-party service providers that help us operate the App, such as:

  • Cloud hosting
  • Analytics
  • Authentication
  • Payment processing

These providers are contractually required to protect your data and use it only for authorized purposes.

5.3 Legal Requirements

We may disclose information if required by law, regulation, subpoena, or to protect the rights and safety of users or the public.

6. Payments and Subscriptions

If you purchase subscriptions or premium features:

  • Payments are processed by Apple through in-app purchases.
  • We do not store your full payment information.
  • Subscription status may be associated with your account.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide the App
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our Terms of Service

You may request deletion of your account at any time (see Section 9).

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

9.1 Account Access and Updates

You may review and update your account information within the App.

9.2 Account Deletion

You may delete your account at any time from within the App settings.

When you delete your account:

  • Your profile becomes inaccessible
  • Messages and content are deleted or anonymized
  • Active subscriptions are canceled according to platform rules
  • Some data may be retained for legal or safety purposes where required.

9.3 Blocking and Reporting

You can block or report other users directly in the App.

10. Children's Privacy

The App is intended only for users 18 years of age or older.

We do not knowingly collect personal information from anyone under 18. If we become aware of such data, we will delete it promptly.

11. International Users

If you access the App from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify users through the App or by other appropriate means. Continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: support@chancedating.com

By using the App, you acknowledge that you have read and understood this Privacy Policy.